Tesla — a global leader in electric vehicles and clean energy — is hiring for the position of Customer Experience Specialist in Brooklyn, New York. This full-time opportunity places you at the heart of Tesla’s customer journey, representing one of the most innovative brands on the planet.
As a Customer Experience Specialist, you’ll engage directly with customers, guide them through the exciting process of discovering and purchasing a Tesla vehicle, and ensure every interaction reflects the company’s mission to accelerate the world’s transition to sustainable energy.
About Tesla
Tesla, founded by Elon Musk, has transformed the automotive industry with cutting-edge technology and sustainable innovation. The company’s mission is simple yet powerful — to make the world a cleaner, more energy-efficient place. Tesla is not just a car company; it’s a movement that inspires change and challenges convention.
Working at Tesla means being part of a fast-paced, purpose-driven organization that values innovation, creativity, and excellence.
Role Overview: Customer Experience Specialist
The Customer Experience Specialist is the face of Tesla. In this role, you will:
- Be the first point of contact for customers visiting Tesla showrooms.
- Serve as a brand ambassador, providing education, inspiration, and support.
- Guide customers through the entire Tesla journey — from showroom visits to final delivery.
This position is ideal for individuals passionate about customer service, sales, and clean technology, who enjoy fast-paced environments and delivering world-class experiences.
Key Responsibilities
As a Customer Experience Specialist at Tesla, your day-to-day responsibilities will include:
- Welcoming walk-in guests and engaging them with enthusiasm and professionalism.
- Conducting meaningful conversations to understand customer preferences, timelines, and needs.
- Educating customers about Tesla vehicles and features through demo drives and Full Self-Driving demonstrations.
- Supporting the sales pipeline by capturing guest data, scheduling test drives, and identifying high-intent buyers.
- Delivering engaging orientation sessions during vehicle handovers to ensure customers feel confident and informed.
- Maintaining high standards of customer service, organization, and teamwork.
- Performing additional tasks as needed to meet business goals.
Skills and Qualifications
To qualify for this position, candidates should possess the following:
- Minimum 1+ year of customer service or sales experience with a proven track record.
- Passion for Tesla’s mission and products, along with awareness of EV industry trends and local incentives.
- Strong communication skills with a focus on customer engagement and satisfaction.
- Proficiency in Microsoft Office Suite and CRM tools.
- Excellent organization and attention to detail.
- Willingness to work evenings, weekends, and holidays as needed in a retail environment.
- Valid driver’s license (mandatory).
Additional Requirements:
- For certain U.S. states (CA, CO, HI, ID, MD, etc.), a Motor Vehicle Salesperson License is required.
- In other states (AZ, GA, NJ, NY, PA, etc.), a Notary License is preferred (Tesla assists with obtaining one if needed).
Why Join Tesla?
Working at Tesla means joining one of the most innovative and impactful companies in the world. As a Customer Experience Specialist, you will:
- Represent a world-renowned brand.
- Help customers embrace sustainable energy solutions.
- Grow your skills in a fast-paced, high-performance environment.
Tesla employees are known for their creativity, resilience, and commitment to excellence — qualities that make Tesla a true pioneer in clean energy and transportation.
Compensation and Benefits
Tesla offers one of the most competitive compensation packages in the industry.
Expected Compensation:
- Tesla Advisor, Sales 1: $19.20 – $28.80 per hour
- Tesla Advisor, Sales 2: $21.60 – $32.40 per hour
- Additional cash and stock awards + full employee benefits
Work Environment
- Job Type: Full-time
- Category: Sales & Customer Support
- Location: Brooklyn, New York
- Req. ID: 254588
You will work in a retail setting where you’ll interact with customers in showrooms and during vehicle deliveries. Expect a dynamic and inspiring workplace that values teamwork, innovation, and customer delight.
If you’re passionate about electric vehicles, customer engagement, and being part of a mission-driven organization, Tesla’s Customer Experience Specialist role is the perfect opportunity. You’ll play an active role in redefining the automotive experience and inspiring a cleaner future.
