Infosys Hiring in Bengaluru for Senior Process Executive (Telecom Expense Management). Hiring Infosys for 1–2 years experienced candidates in mobility and TEM operations.
Infosys Hiring in Bengaluru has opened an excellent opportunity for candidates looking to join as Senior Process Executive (Telecom Expense Management) under Infosys BPM. This new Hiring Infosys drive is specifically designed for skilled professionals with 1–2 years of experience in mobility management, telecom billing, TEM platforms, ServiceNow processes, and order management operations. This role is one of the most in-demand openings in the Bangalore corporate ecosystem, and the company is hiring for immediate joiners with a notice period of 0–15 days.
Infosys is known for creating high-paying, growth-oriented jobs across India. This Infosys Hiring in Bengaluru update is ideal for job seekers searching for Telecom Expense Management jobs, mobility support analyst jobs, ServiceNow mobility process roles, and technical operations roles within the BPM industry. Candidates looking for stable, full-time employment in a global MNC can consider this an excellent opportunity.
About the Role – Senior Process Executive (Telecom Expense Management)
Infosys BPM is hiring for the role of Senior Process Executive – TEMS L2/L3 Analyst, where the candidate will be responsible for mobility telecom expense operations, optimization, and lifecycle management. The position requires hands-on experience in Mobility, Order Management, MACD/ICMD, Catalog Management, and Telecom Expense Management platforms.
The selected candidate will work from the Bangalore (Work from Office) location in Night Shifts, providing support for large global clients and internal stakeholders.
Key Job Responsibilities
As part of the Infosys hiring in Bengaluru, candidates for the Senior Process Executive position will be handling:
Mobility & Device Support
- Handling service requests and incidents related to:
- Smartphones, iPhones, iPads, Tablets
- Mobile hardware & software
- Upgrade, replacement, and device lifecycle activities
Telecom Expense Management (TEM)
- Managing monthly telecom billing
- Preparing, updating, and validating telecom inventory
- Handling telecom contracts and vendor communication
- Ensuring accuracy in billing and usage optimization
Daily Operations & Data Analysis
- Working on mobility order management within defined SLAs
- Performing daily analysis of billing, contracts, usage, and inventory
- Collecting data, reviewing monthly expenses, and identifying inconsistencies
- Compiling accurate telecom inventory for clients
ServiceNow Operations
- Managing workflows in ServiceNow
- Updating Configuration Items (CI)
- Catalog Management
- Vendor onboarding and contract governance
Coordination & Vendor Management
- Managing 3rd party telecom vendors
- Coordinating service updates, billing changes, and contract approvals
Required Skills & Qualifications
Infosys hiring in Bengaluru for Senior Process Executive role requires the following:
Educational Qualification
- Bachelor’s Degree (Any Graduate)
- Post-graduation is optional
Experience Required
- 1 to 2 years of experience in fields related to:
- Telecom Expense Management
- Telecom architecture
- Carrier services
- Carrier billing
- TEM platforms (Tangoe / Calero / MDSL / Sakon etc.)
- Telecom accounts payables
Technical Skills
- Strong skills in ServiceNow (ITSM, CMDB, Catalog Management)
- Understanding of TEM platforms
- Knowledge of cellular carrier systems
- Proficiency in telecom contracts and lifecycle management
- MACD / ICMD knowledge (Move, Add, Change, Disconnect)
Soft Skills
- Excellent communication (verbal & written)
- Strong coordination and problem-solving skills
- Ability to work in a fast-paced environment
- SLA-driven approach
- Strong analytical and data validation skills
Job Details Overview
| Job Details | Information |
|---|---|
| Company | Infosys BPM |
| Role | Senior Process Executive – TEM |
| Job Level | JL 2A |
| Experience Required | 1–2 years |
| Location | Bangalore |
| Shift | Night Shifts |
| Employment Type | Full-Time, Permanent |
| Mode of Work | Work from Office |
| Openings | 1 |
| Industry | BPM / BPO |
| Department | Engineering – Hardware & Networks |
Role Highlights – Why You Should Apply
This Infosys Hiring in Bengaluru is ideal for candidates looking for:
- Corporate job in a global MNC
- Stable full-time work environment
- Domain experience in Telecom Billing / TEM
- Strong career path with rapid internal growth
- Hands-on work in mobility management
- Opportunity to work with global telecom vendors
Infosys regularly hires across multiple cities including Bengaluru, Pune, Hyderabad, Noida, Chennai, and Mysore. However, this specific opening is strictly for Bangalore location.
How to Apply for Infosys Hiring in Bengaluru?
Interested candidates should send their updated resume along with personal details to the official email:
Frequently Asked Questions (FAQs)
1. What is the role of a Senior Process Executive at Infosys BPM?
The Senior Process Executive manages telecom expense management (TEM), mobility support, billing validation, ServiceNow operations, and vendor coordination.
2. Who can apply for Infosys Hiring in Bengaluru?
Candidates with 1–2 years of experience in TEM, mobility, telecom billing, or ServiceNow can apply. A bachelor’s degree is mandatory.
3. Is this job work from home or work from office?
This role is Work from Office at Bangalore with night shifts.
4. What skills are required for Telecom Expense Management jobs at Infosys?
ServiceNow, TEM platforms (Tangoe/Calero), telecom contracts, mobility management, MACD/ICMD, billing analysis, and coordination skills.
5. How many openings are available?
Infosys has 1 immediate opening for the Senior Process Executive (Telecom Expense Management) role.
Conclusion
This Infosys Hiring in Bengaluru update is a great opportunity for candidates aiming to grow their career in telecom operations, TEM support, and mobility management. With global exposure, structured processes, and strong company culture, this role is ideal for those looking for stability and long-term growth.
