Infosys BPM Hiring Process Specialist for Chargeback operations in Bangalore, India. Infosys BPM is seeking graduates with 1-4 years experience in MasterCard, VISA dispute resolution. Apply now!
Infosys BPM Hiring Process Specialist in Bangalore – Apply Now 2026
Bangalore, India – Infosys BPM Hiring is now open for the position of Process Specialist (Chargeback, MasterCard, VISA) for 2023, 2024, 2025, and 2026 batch graduates in Bangalore, India. This exciting opportunity at Infosys BPM in Bangalore, India offers career growth in the fintech and banking domain for professionals skilled in dispute resolution and chargeback management. Hiring Infosys BPM represents a significant milestone for candidates looking to build expertise in merchant services and card network operations.
Infosys BPM, a leading business process management company, is expanding its dispute resolution team to handle critical financial operations for global banking clients. The Infosys BPM Hiring For Process Specialist (Chargeback, Master Card, VISA) initiative targets talented individuals who can manage complex dispute scenarios while ensuring compliance with international card network regulations.
About Infosys BPM Hiring Opportunity
The Infosys BPM Hiring drive seeks Process Specialists and Senior Process Executives who will serve as Dispute Resolution Analysts. This role is crucial in the financial services ecosystem, where professionals review, analyze, and resolve first-level disputes related to multiple reason codes across various card brands including MasterCard and VISA.
Location: Bangalore (Bengaluru), India
Job Level: 2A/3A
Work Mode: Work From Office (5 Days Mandatory)
Shift Timings: Flexible with Night Shifts/US Shifts
Experience Required: 1-4 Years
Notice Period: Immediate to 30 Days
Key Responsibilities of Process Specialist Role
The Infosys BPM Process Specialist position encompasses comprehensive dispute management responsibilities:
1. Dispute Handling & Resolution
- Review and analyze first-level disputes across various reason codes
- Ensure timely resolution following card network rules (MasterCard, VISA)
- Handle chargeback cases with precision and accuracy
- Process arbitration and pre-arbitration cases for US & UK Banking clients
2. Merchant Interaction & Documentation
- Receive and review merchant responses for disputed transactions
- Validate documentation and attach supporting evidence to cases
- Maintain accurate records complying with regulatory requirements
- Ensure adherence to card brand requirements and internal policies
3. Process Excellence & Compliance
- Follow daily work instructions and adapt to new assignments
- Escalate complex cases to higher-level teams per defined procedures
- Maintain knowledge of evolving card network regulations
- Contribute to process improvement initiatives
Eligibility Criteria for Infosys BPM Hiring
Educational Qualification:
- Any Graduate (Full Time) from 2023/2024/2025/2026 batches
- Post-graduation is an added advantage
Experience Requirements:
- 1-4 years of relevant experience in dispute resolution
- Prior experience in chargeback handling or merchant services preferred
- Familiarity with card network rules (VISA, MasterCard)
- Background in US & UK Banking operations is highly valued
Mandatory Skills:
Chargeback Management
MasterCard Dispute Processes
VISA Chargeback Handling
Arbitration & Pre-Arbitration Experience
US & UK Banking Domain Knowledge
Strong Analytical and Problem-Solving Skills
Documentation and Compliance Management
Excellent Communication Skills
Additional Requirements:
- Flexibility for Night Shifts/US Shifts
- Immediate to 30 days notice period
- Willingness to work from office (5 days/week)
Why Join Infosys BPM in Bangalore?
Infosys BPM offers exceptional career opportunities in the business process management sector. Working with Infosys BPM in Bangalore provides:
Career Growth: Structured progression path from Process Executive to Specialist roles
Domain Expertise: Deep exposure to global banking and fintech operations
Learning Opportunities: Training on latest card network regulations and dispute resolution techniques
Work-Life Balance: Competitive benefits and supportive work environment
Brand Value: Association with a globally recognized Infosys brand
The Bangalore location offers excellent infrastructure, connectivity, and a thriving professional ecosystem making it an ideal workplace for finance and technology professionals.
How to Apply for Infosys BPM Hiring
Interested candidates should prepare their updated resume and submit the following details to: anguluri.pravallika@infosys.com
Required Information:
- Full Name
- Contact Number and Email ID
- Date of Birth
- Total Years of Experience
- Relevant Years of Experience in Chargeback/Dispute Resolution
- Current/Previous Company Name
- Notice Period
- Current and Preferred Location
- Current CTC and Expected CTC
- Flexibility for Night Shifts (Yes/No)
- Educational Qualifications (Graduation & Post-Graduation)
Career Tips for Aspiring Process Specialists
1. Build Domain Knowledge: Stay updated on MasterCard and VISA chargeback regulations
2. Develop Analytical Skills: Practice case analysis and documentation management
3. Enhance Communication: Master merchant interaction and stakeholder management
4. Understand Banking Operations: Gain knowledge of US and UK banking systems
5. Prepare for Interviews: Research Infosys BPM’s service offerings and client base
Frequently Asked Questions (FAQs)
Q1: What is the CTC offered for Infosys BPM Process Specialist role?
A: The CTC details are not publicly disclosed and will be discussed during the interview process based on candidate experience and qualifications.
Q2: Is work from home available for this Infosys BPM Hiring?
A: No, this position requires mandatory Work From Office for 5 days a week in Bangalore. Candidates must be willing to commute to the Bengaluru office.
Q3: What are the career growth opportunities in chargeback and dispute resolution at Infosys BPM?
A: Infosys BPM offers structured career progression from Process Executive (2A) to Process Specialist (3A) and further to Team Lead and Management roles. The role provides extensive exposure to global banking operations, card network regulations, and complex dispute resolution scenarios that build valuable fintech domain expertise.
