Posted by If you are a fresher looking to kickstart your career with a trusted multinational company, here is a golden opportunity. Infosys BPM Recruitment 2025 has started for the role of Trainee – Customer Experience/Service Desk/Product Support. This opening is ideal for fresh graduates who want to work in a professional environment, gain process training, and build a strong career with one of the most reputed IT and BPM firms in India.
About the Role
Infosys BPM is hiring Trainees for its Customer Experience, Service Desk, and Product Support teams. The role is designed for fresh graduates (0–1 year experience) who want to learn the fundamentals of customer support and service management in a corporate environment.
Selected candidates will first undergo structured training on the processes they are allocated to. After successful completion of training, they will be deployed to client-facing roles in locations such as Bangalore, Hyderabad, or Pune. The role is 100% work from office, ensuring maximum exposure and professional growth.
Job Highlights
- Job Title: Trainee – Customer Experience/Service Desk/Product Support
- Job Level: Fresher (0–1 year relevant BPM experience)
- Work Model: 100% work from office
- Locations: Bangalore, Hyderabad, Pune
- Training: Structured training provided before deployment
- Shift Timings: Rotational shifts including night shifts and weekends
Key Responsibilities for Infosys BPM Job Vacancy 2025
As a Trainee, you will be responsible for handling customer queries and ensuring smooth service delivery. Some of the major responsibilities include:
- Providing first-level resolution to customers through phone, email, and chat while maintaining empathy and professionalism.
- Handling customer objections effectively, building rapport, and ensuring seamless problem resolution.
- Staying updated with product knowledge, tools, and client-specific processes.
- Logging tickets, tracking cases, and ensuring timely follow-ups for unresolved issues.
- Documenting all customer interactions accurately and escalating complex cases to higher support levels.
- Maintaining high levels of customer satisfaction and adhering to company quality standards.
Eligibility Criteria for Infosys BPM Recruitment 2025
To apply for the Infosys BPM Trainee role, candidates must meet the following eligibility conditions:
- Educational Qualification: Full-time graduate degree in any stream. Candidates must not have active backlogs.
- Experience Required: Freshers or candidates with up to 1 year of relevant BPM experience can apply.
- Work Flexibility: Willingness to work in rotational shifts, including night shifts and weekends.
- Training Commitment: Candidates should be open to undergoing client-specific training and working in a 24×7 support environment.
- Location Preference: Candidates should be comfortable working from Infosys offices in Bangalore, Hyderabad, or Pune.
Preferred Skills
Along with eligibility, Infosys is also looking for candidates with the following skills to ensure smooth functioning in their role:
- Strong verbal and written communication skills in English.
- Good customer handling and problem-solving abilities.
- Proficiency in MS Office and computer systems.
- Ability to work efficiently under pressure with effective listening and probing skills.
- Self-motivated, proactive, and adaptable attitude towards work.
Salary Provided by Infosys BPM
Based on available data, the average annual salary for a Customer Service Representative at Infosys in India ranges from ₹2.0 Lakhs to ₹4.0 Lakhs, depending on experience (from 1 year to 7 years)
Benefits of Joining Infosys BPM
Working with Infosys BPM brings several career and personal benefits, such as:
- World-class training: Structured onboarding and process-specific training programs.
- Career growth opportunities: Clear paths for progression within the BPM and IT services domain.
- Reputed work environment: Experience of working with one of the most respected companies in the world.
- Learning culture: Continuous learning opportunities through knowledge sharing, tools, and global client exposure.
- Job stability: Infosys is a Tier 1 firm, ensuring stable employment and professional development.
- Employee support: Access to employee well-being programs and resources to maintain work-life balance.
How to Apply for Infosys BPM Recruitment 2025?
Applying for this opportunity is simple. Interested candidates need to follow the steps below – click here to apply
Conclusion
The Infosys BPM Recruitment 2025 for Trainee – Customer Experience/Service Desk/Product Support is a great chance for fresh graduates to start their careers with a leading global brand. With structured training, exposure to client handling, and opportunities for professional growth, this role is an excellent stepping stone into the BPM industry.
